Why Custom Software Development Services Create the Best IT Solutions

A problem that businesses all over the country face time and time again is that their processes do not align with the capabilities of off-the-shelf solutions available in the marketplace. To enhance a company’s productivity and ensure success in the future, it is important that the business develops software management systems that exactly match its business processes. To achieve this goal, businesses should invest in custom software development services. Partnering with a custom software development company is step one to success.

What is Custom Software Development?

All businesses have unique and specific business needs. They deal with important tasks regularly, yet many of these are repetitive, menial, and time-consuming. Luckily, many of them are prime candidates for business process automation. Custom software development can create a unique application mapped precisely to the process or need. Conversely, off-the-shelf software does not consider one business' needs. Instead, it provides a broad, generalized set of features meant to satisfy all businesses' needs generically. Because it’s so generalized and broad, off-the-shelf software often contains many other features that most businesses will never, in practice. This "bloatware" is ineffective from a cost perspective and can be cumbersome to someone attempting to learn the software for the first time.

One of the main reasons why custom software design is so critical is because no two organizations are created in quite the same way. If you were to examine your nearest competitor, you'd probably be looking at a very different business than your own. Even though you are doing essentially the same thing, your process and value proposition would be different. Likewise, the playing field would be equal if everyone were using the same off-the-shelf software technology. It would be difficult, if not impossible, to gain a legitimate competitive advantage. Custom software development helps to address all of these issues at the exact same time.

What is the difference between custom software and off-the-shelf software?

The Custom Software Development Process

Again, all businesses are unique unto themselves. By its very nature, the same will be true of the custom software development process, also known as the software development lifecycle. Truly, there is no "one correct way" to do the job. There are a few essential things that all organizations should do to ensure correct software product development. These include, but are not limited to, the following:

1. Develop project requirements

You can't set out on a road trip if you don't have a map. Everyone involved must know what you are hoping to accomplish and why it is so important before the project begins in earnest. The user needs should be identified by a Business Analyst and documented in a proper requirements document. This document should contain mockups of the screens in the system. This is the UI design and the UX design component of the specification. The requirements document should describe all application integration with other systems through APIs (Application Program Interface).

2. Next, lay down the foundation of the system and create the database

Once all key objectives have been decided upon, a framework can be developed upon which all future efforts will be built. This will make it easier to maintain essential legacy functionality and more organically map processes to the new system. A database architect can design an SQL Server database that captures all of the data identified by the business analyst in the requirements document. Suppose a database is not designed correctly initially. In that case, it can lead to numerous problems, such as data duplication, inefficiency, slow processing of queries, and desired reports that cannot be produced.

3. Programmers should create one web page or functional area at a time

Rather than creating one monolithic application where all features are tied together all at once, the core elements of the web development project can be created separately. This allows the workload to be distributed across several team members. That way, if testing is needed or something should go wrong with one, it won't negatively affect the rest of the items on the to-do list. Also, this fits well with an Agile Development Methodology of breaking a large project into bite-size chunks (also known as sprints).

4. User testing and documenting customer feedback

Custom software development services will ultimately be useless if they don't adequately support end users. Therefore, testing should happen early and often to help improve the user experience (also called UX). Along the same lines, user feedback should be solicited throughout this process to determine which of your efforts are working and, more importantly, which ones are not.

5. Refinement of the process flow based on user feedback

Often, custom software development is the perfect opportunity to transform an older and less efficient process or even a legacy application into something more modern and refined. What used to require ten steps to complete may now only require four. These opportunities should be capitalized on for cost savings, among other benefits.

6. Deployment and more user testing

Once the web application development work has been completed, the solution can be rolled out to end users. However, you won't be deploying to the entire user base simultaneously. Instead, you'll pick small segments of users and solicit their feedback for further improvement. Then, the rollout will widen and include more users in different roles.

7. Go live

Once the new solution is officially live, developers can see how people interact with it in a real-world environment. By monitoring user behavior, it could uncover additional opportunities for improvement. You should continue to elicit user feedback because even the most well-designed and tested systems will have minor usability flaws that no one anticipated. 

8. Maintenance and support

However, just because an application is live doesn't mean a web application development company's job is done. They must continue to support both the application and the business with regular maintenance, user support, necessary upgrades, and improvements for the foreseeable future.

Depending on the type of organization you are running or your industry, some of these factors may be more important than others, especially for startups. As mentioned, the specifics of the process will also likely change. However, if you are new to the world of custom software development and are unsure where to begin, the above is a good roadmap.

What Does Custom Software Development Cost?

One of the most important things to understand about this entire process is that there is no one specific list price for custom software solutions. It’s like asking, “How much does a house cost?” What you will pay will ultimately be dictated not only by what you're trying to accomplish but by the ultimate scope of your project. 

Some of the steps you can take to help come up with an accurate estimate at the beginning of the project include:

• Set goals. It is critical to set goals and scope for the project as early as possible. Many software development projects have exceeded their original budget because they weren’t scoped correctly.
  
  
• Include Stakeholders. Schedule several meetings with all key stakeholders throughout the project. These stakeholders, along with a business analyst, will work together to capture and document the organization's needs.
  
  
• Create Requirements. Develop a comprehensive, functional software requirements specification that includes screen mockups of the eventual solution. Also included will be an overview of the business rules and a full description of what the application is supposed to do and why it is essential.
  
  
• Estimate all subtasks. A spreadsheet containing a list of the major components necessary for web application development to be successful should also be created. It should contain a line item for each page, subsystem, and process defined in the requirements document. Then, give a best guess estimate for the number of hours to complete each task.
  
  
• Add in Additional time. Custom software development projects don’t involve just coding. Other necessary activities in a business software development endeavor also take up time. Failure to account for these will result in an estimate that is too low. These additional activities include things like requirements gathering and specification writing, communications and meetings, Q/A and the software testing lifecycle, bug fixing and refinement, project management, deployment, and some percentage of time for unknowns (typically 10%).

At the end of this process, all of the time values will be summed up and multiplied by the billing rate of the outsourced software development team, which is how you get a reasonably accurate estimate of the project's cost.

Suppose the outsourced software development team gives you a dollar figure and does not follow the abovementioned process. In that case, they haven’t done their homework, they are not transparent, and you will most likely have a failed software project. One of two things will happen: 1) You will end up paying too much because they are just throwing out a high number and hope to haggle with you or 2) They will grossly underbid the project and get in over their head. That’s not good for them and not good for you. So often, we have taken over projects where the previous development team went for months without getting paid because they underestimated the project, and then they just quit, leaving the client hanging. Here at Keene Systems, we follow the above estimation strategy, which works exceptionally well. I feel the extra transparency with the client leads to a better estimate. If it exceeds the client’s current budget, it can be easily broken into phases and spread over a longer period, focusing on the most important pieces first.

What are the benefits of custom software development services?

All told, there are many benefits to outsourcing custom software development that cannot be ignored. Things like:

• Automation. There are opportunities to automate a business process. This frees up the valuable time of your internal employees to focus on matters that truly need them.
  
  
• Scalability. Having an outsourced Virtual Scalable IT Department allows you to be flexible, agile, and efficient, allowing you to respond to sudden changes in the market faster than ever.
  
  
• Application Evolution. This means the application can continue to grow and evolve as your business does the same.
  
  
• Significant cost savings.  You don't have to worry about constantly maintaining off-the-shelf software and the hidden costs of off-the-shelf software.
  
  
• Greater security. Custom software can be built with your unique risk profile in mind.
  
  
• Integration. Many off-the-shelf web apps don't allow application integration simply because they were never designed to. You can integrate with anything if you control the code, as with custom software development.
  
  
• Improved productivity. By breaking down those data silos, everyone has access to all important information at all times.
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• Exchange data with entities outside of the company. APIs allow you to integrate with systems within your company and external entities such as vendors and customers. This can be a great way to improve the experience you can offer your clients through data sharing.
  
  
• Improved user acceptance. If the employees were included in the design process, a new corporate web application would be more accepted by the employees. Employees would finally feel like they have access to the tools needed to do their jobs.
  
  
• Better collaboration between employees almost always equates to higher productivity, which can only help improve the quality of work as well.
  
  
• Allowing customers to interact in the process flow.  Building custom client portals as part of the web application to allow clients to interact directly with a system greatly improves the efficiency of the overall process flow. This allows them to give their input in real-time and to input / transfer data through electronic means instead of by a manual paper process and snail mail.
  
  
• Better support and maintenance of the application. It's far easier and less expensive to support and maintain a piece of software built from scratch.
  
  
• It gives you a competitive advantage. Suddenly, you have access to a resource your competitors don't, and that is absolutely the type of environment where innovation thrives.

Outsource or Develop Your Web Application Internally?

When it comes to the decision as to whether or not to outsource your web development to a high-performance team or develop your application internally, finding the right external software development partner is almost always the way to go. You'll likely be able to find a team with all the skills needed to make the project successful. A development partner will allow you to hit the ground running.

Finding the Right Software Development Company

Finding the right software development company involves looking for an organization with the integrity and resources needed to make your vision for your web or mobile application a reality. The company should have the web technology expertise necessary to get the job done and should be open and honest collaborators in every sense of the term.

The IT consulting firm should choose the right technology stack, employing a powerful app development platform such as ASP.NET Core combined with a robust programming language like C# or VB.NET that supports MVP (the Model-View-Presenter design pattern) and an industrial-strength database system such as Microsoft SQL Server. Microsoft Azure should be considered for cloud development, especially when big data is a consideration. Platforms such as PHP should be avoided.

An experienced ASP.NET development company with high-quality software engineers should strive to understand and align with all of your core business values. Also, the IT consulting firm should have a dedicated team with diverse roles to handle all aspects of your web application development project. They should have both front-end and back-end developers and project managers using Scrum, business analysts, database architects, UX/UI designers, and quality assurance people.

In the end, most companies need a web development agency that they can work with to outsource all of their custom software development needs. Small organizations, in particular, with no IT departments regularly rely on these software development partners because the cost of hiring a team of IT employees is a cost they cannot bear.

Whether you are embarking on modernization by converting an off-the-shelf legacy system to a custom software application or developing a mobile app that runs on both iOS and Android, you’ll need a web application development firm with years of experience that can document and understand your specific needs so they can optimize your workflow.

By finding the right software application development company - one that understands what you're trying to do and why it's so important - you can enjoy all of the benefits of this outsourcing process with as few of the potential downsides as possible. Contact Keene Systems today to see what’s possible.

Keene Systems has developed software for years. Our team of 35+ developers has worked with ASP.NET since its launch in 2002. This experience makes us the right partner to build solutions that match your needs.

We create custom web applications that fit your business processes perfectly instead of using generic packaged software. These personalized solutions help you manage company data and work more efficiently, which boosts your team's output.

Please get in touch with us to discuss your Custom Software Development Service needs. Contact us today!

You can also download our new eBook - Why ASP.NET Development Services Fuels Business Growth - to learn more about this essential topic. 

To learn more about improving your business efficiency, please download the eBook titled "How to Automate Business Process in 7 Smart Steps."